Tag Archives: small worlds

A community to support customers must be more than customer support

Posted by Gina Rosenthal in community building | Tagged , , , , , , , , , , , , , | Leave a comment
20July2010

I’ve been thinking about this post for a long time. I’m noticing that many businesses will set up a community for their customers, but the community never makes it any further than the customer support stage. My Verizon example I … Continue reading

How information needs and small world signatures are related to affinity and relevance

Posted by Gina Rosenthal in information | Tagged , , , , , , | 7 Comments
12July2010

Last week I wrote a post asking if anyone knew a technical term for truthiness. No takers on that so that request. So now this is my reflective post to work my way through the idea that unscrupulous information imposters … Continue reading

What is the signature of the storage blog-o-sphere

Posted by Gina Rosenthal in blogging | Tagged , , , | 5 Comments
15May2010

The topic of blogging independence is rearing its head again in the storage blog-o-sphere again, this time because some of the “independent” bloggers have been hired by EMC. I wanted to weigh in – reminding everyone up front that I … Continue reading

How do employment recruiters look for job candidates?

Posted by Gina Rosenthal in emc | Tagged , , | 1 Comment
28December2009

One of my special interests is how individuals in various small worlds use information. There are many benefits to be had if you can figure out how to interact with a small world in which you don’t have membership. One … Continue reading