Tag Archives: listening

Social Media for small businesses

Posted by Gina Rosenthal in social media | Tagged , , , , , , , , , , | 2 Comments

Since I do social media in an Enterprise company, many times my friends, family, and owners of the small businesses I frequent ask me for help getting started in social media. Most times I don’t have the time to really … Continue reading

A community to support customers must be more than customer support

Posted by Gina Rosenthal in community building | Tagged , , , , , , , , , , , , , | Leave a comment

I’ve been thinking about this post for a long time. I’m noticing that many businesses will set up a community for their customers, but the community never makes it any further than the customer support stage. My Verizon example I … Continue reading