Category Archives: social media
10 reasons NOT to ban social media (a twist on the meme) |
Jane Hart posted a satirical video – 10 reasons to ban social media the other day. Shortly thereafter, she challenged everyone to come up with 10 reasons NOT to ban social media. Of course I can never just follow the … Continue reading
How can you protect yourself when using shortened URLs |
Someone asked me about this in a DM on Twitter. I was going to just tweet back some links, but the explanation is going to take more than 140 characters. What is a shortened URL? A shortened URL takes a … Continue reading
What is the signature of the storage blog-o-sphere |
The topic of blogging independence is rearing its head again in the storage blog-o-sphere again, this time because some of the “independent” bloggers have been hired by EMC. I wanted to weigh in – reminding everyone up front that I … Continue reading
What is microsharing? |
I’m working on podcasts for my Multimedia class and my internship, and the topic is microsharing. I thought I’d define it here for a couple of reasons. First of all, blogging always helps me reflect on what I know, and … Continue reading
SWA vs Kevin Smith (or the power of social media)
Posted by in social_media, Uncategorized
Tagged customer service, kevin smith, performance problems, social media, southwest air
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In case you missed the drama over the weekend, SouthWest Air was embroiled in a social media and customer service nightmare with director Kevin Smith. Here’s how the story was reported: Smith was thrown off an SWA flight for being … Continue reading
Reputation, Authenticity, and Credibility
Posted by in social_media
Tagged Authenticity, Credibility, elearning guild, janet clarey, network behavior, reputation
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Janet Clarey has a great post about the topic of determining authenticity in social media. She gives a great example of how messages (in particular tweets) can be taken out of context by folks applying traditional methods to interpreting dialogue … Continue reading
How can I prove the ROI of this blog? |
Someone asked me that very question a few weeks ago. Sincefrom time to time I do blog about the education programs at EMC, is there any way to tell if my words here impact the bottom line of my organization? … Continue reading
HPT competencies mirror Social Media management competencies? |
Check out this list of competencies for an HPT professional as listed in the HPI Essentials book (by ASTD press): Analysis Skill Business Knowledge Change Management Skill Facilitation Skill HPI Understanding Influencing Skill Project Management Skill Questioning Skill Relationship-Building Skill … Continue reading
Will zombies be social media’s downfall in the Enterprise? |
Gartner recently released its hype report about social media. It is interesting to see that some of the tools we are advocating for Learning actvities are slipping into the “trough of disillusionment“. This is the time in a technology lifecycle … Continue reading