Tag Archives: kevin smith

SWA vs Kevin Smith (or the power of social media)

Posted by Gina Rosenthal in social_media, Uncategorized | Tagged , , , , | Leave a comment

In case you missed the drama over the weekend, SouthWest Air was embroiled in a social media and customer service nightmare with director Kevin Smith. Here’s how the story was reported: Smith was thrown off an SWA flight for being … Continue reading