Tag Archives: content

Content cost and creation – and how it relates to community building

Posted by Gina Rosenthal in community building | Tagged community building, community management, content, fluid content, fluid data | 1 Comment

17January2012

During a meeting at the Dell Storage Forum in London Hans De Leenheer, one our invited bloggers, told me something to this effect: You are Miss Social Media. You have to make it so we are able to keep connecting. … Continue reading

A community to support customers must be more than customer support

Posted by Gina Rosenthal in community building | Tagged affinity, communication rules, community, community members, community support, content, customer service, customer support, dynamic learning environment, information needs, listening, messaging, search for information, small worlds | Leave a comment

20July2010

I’ve been thinking about this post for a long time. I’m noticing that many businesses will set up a community for their customers, but the community never makes it any further than the customer support stage. My Verizon example I … Continue reading

Systematic Instructional Design should be a Learning GPS

Posted by Gina Rosenthal in instructional design | Tagged addie, content, user-created content | 1 Comment

13June2010

This post is a continuation from a post about the impact of lots of freely available content on learners. My argument is that systematic instructional design can be used to help students navigate the tremendous amount of content that is … Continue reading

Tag Archives: content

Content cost and creation – and how it relates to community building

A community to support customers must be more than customer support

Systematic Instructional Design should be a Learning GPS

More content means we need instructional design more than ever

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