Tag Archives: customer service
SWA vs Kevin Smith (or the power of social media)
Posted by in social_media, Uncategorized
Tagged customer service, kevin smith, performance problems, social media, southwest air
Leave a comment
|
In case you missed the drama over the weekend, SouthWest Air was embroiled in a social media and customer service nightmare with director Kevin Smith. Here’s how the story was reported: Smith was thrown off an SWA flight for being … Continue reading
The power of Twitter (or how Twitter fixed my vacation fail!)
Posted by in twitter
Tagged customer service, okaloosa island, resortquest, twitter, vacation
6 Comments
|
For those of you who may have missed my tweets and Facebook updates, I’ve been on vacation this week. We rented a condo on the Gulf of Mexico in my hometown (I’ve learned that staying with family sorta negates the … Continue reading