Tag Archives: search for information

A community to support customers must be more than customer support

Posted by Gina Rosenthal in community building | Tagged affinity, communication rules, community, community members, community support, content, customer service, customer support, dynamic learning environment, information needs, listening, messaging, search for information, small worlds | Leave a comment

20July2010

I’ve been thinking about this post for a long time. I’m noticing that many businesses will set up a community for their customers, but the community never makes it any further than the customer support stage. My Verizon example I … Continue reading

How information needs and small world signatures are related to affinity and relevance

Posted by Gina Rosenthal in information | Tagged affinity, information imposters, information needs, relevance, search for information, small world signature, small worlds | 7 Comments

12July2010

Last week I wrote a post asking if anyone knew a technical term for truthiness. No takers on that so that request. So now this is my reflective post to work my way through the idea that unscrupulous information imposters … Continue reading

Tag Archives: search for information

A community to support customers must be more than customer support

How information needs and small world signatures are related to affinity and relevance

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